Help desk specialist supporting a client
Remote Onsite Day-to-Day IT

Help Desk & Onsite Support
so your team keeps working

Friendly same-day remote help for day-to-day tech problems, and onsite visits when hands on the hardware are what you need.

Free Assessment Call 425-368-9526
What staff actually need
Same-day remote help

Lockouts, printers, and apps fixed before the afternoon is gone.

Onsite when it matters

Hands on hardware across Western Washington.

Friendly, plain English

Support people will actually use.

Same day
remote response
Onsite
when needed
Passwords & Lockouts
Apps, Email & Printers
Onsite When Needed
Same-Day Remote
Support that answers

Your staff shouldn’t wait on you to fix IT

Locked accounts, broken printers, software that won't launch, or "I can't get into email." These eat half-days when the only IT person is also running the business or the front desk. At Network26, help desk means real technicians, plain English, and same-day remote help so people get back to work.

Remote is default when it’s faster. Onsite is available across the Greater Puget Sound when something needs hands on the hardware: new workstations, office moves, stubborn printers, or network gear that won’t cooperate. Help desk works best alongside managed IT, Microsoft 365, and network & server administration. Prefer as-needed help without a monthly plan? See projects & break-fix or managed IT vs. break-fix.

What's included

Help desk & onsite capabilities

Day-to-day support for staff, plus hands-on work when remote isn’t enough.

Same-day remote troubleshooting

Fast remote sessions for the issues that stop work, without waiting days for a ticket queue to notice.

Password resets & lockouts

Microsoft 365, Windows, and common business apps, so one forgotten password doesn’t become an all-hands emergency. When you need to pass a new password safely, try our free one-time private note.

Software installs & updates

Apps installed correctly, licenses respected, and updates that don’t leave half the office on different versions.

New hire onboarding & offboarding

Accounts, devices, and access set up when people join, and cleanly removed when they leave.

Printer, email & app support

The everyday friction that never makes an “IT strategy” slide, but always lands on your desk until someone fixes it.

Onsite visits when needed

Workstation setup, hardware deployment, office moves, and hands-on installs when remote can’t finish the job.

Free tool · No signup
Share passwords the safer way

New hires, resets, and credential hand-offs: send a one-time private note that burns after it’s opened—so secrets don’t live in email or chat forever.

Open private note More free tools →
HOW SUPPORT WORKS

Remote first. Onsite when it matters.

We pick the path that gets your people unblocked fastest, remote when it’s quicker, onsite when that’s what you need.

REMOTE HELP DESK

Same-day, from anywhere

  • · Password, email, and app issues
  • · Software installs and account access
  • · Hybrid and home-office staff covered
  • · Clear updates, no jargon wall
ONSITE SUPPORT

Hands-on at your office

  • · Hardware that won’t cooperate remotely
  • · New workstations and peripheral installs
  • · Office moves, expansions, and setups
  • · Western WA coverage when you need us there

Best as part of managed IT for most teams. Prefer pay-as-you-go? See projects & break-fix or managed IT vs. break-fix.

HOW WE CAN WORK TOGETHER

Ongoing help desk or as-needed support

WITH MANAGED IT
Recommended

Staff have somewhere to go

  • · Predictable monthly support for the whole team
  • · Remote help desk + onsite when needed
  • · Issues handled before they pile onto you
  • · Pairs with monitoring, security, and M365
AS-NEEDED

Available when you need it

  • · Call when something is broken
  • · One-time installs, moves, or cleanups
  • · Billed for the work performed
  • · Easy step-up into managed IT later

Projects & break-fix →

BUILT FOR SMBs

Who this is for

If you’re still the default IT person for every password, printer, and Outlook crisis, help desk is how staff get unblocked without you.

Owner-as-IT offices

Leadership still fields “can you fix my laptop?” while trying to run the business.

Clinics & front desks

Staff need same-day remote help so patients and clients aren’t waiting on a stuck PC.

Hybrid teams

Home and office workers who need one clear place to go when email, VPN, or apps fail.

Growing headcount

Onboarding, offboarding, and day-to-day friction that outgrows a friend who “knows computers.”

How we help

Support in practice

Examples of teams that stopped treating leadership as the help desk.

MEDICAL / CLINIC

Same-day support so clinical staff stay with patients

Help desk alongside tested backups and endpoint protection for a busy practice.

See how we work →
PROFESSIONAL SERVICES

A help desk staff will actually use

Clear support plus Microsoft 365 and backups for growing firms that outgrew ad-hoc IT.

See how we work →

View all industries →

Related services

Support doesn’t live alone

Managed IT

Proactive monitoring and maintenance so help desk tickets shrink over time.

View managed IT →

Microsoft 365

Email and collaboration tools staff use every day, administered correctly.

View Microsoft 365 →

Network & Servers

Wi-Fi, firewalls, and remote access that keep connection tickets rare.

View network & servers →

Cybersecurity

Protection and backups that cut phishing and lockout fire drills.

View cybersecurity →

Onsite across Seattle, Tacoma, Olympia, Puyallup and surrounding Western Washington.

SIMPLE PROCESS

How support engagement works

1
Reach out
Tell us team size, tools, and whether you need ongoing help desk or a one-time project.
2
Free assessment
Honest recommendation and clear pricing: managed IT or break-fix if that fits better.
3
Staff get help
Remote first; onsite when needed. Your people stop waiting on the “IT person.”
4
Ongoing partnership
Optional managed plan so support, monitoring, and security stay aligned.
FAQ

Help desk questions

What does Network26 help desk cover?

Same-day remote troubleshooting for passwords, lockouts, software installs, printers, email, apps, and new-hire onboarding, so staff aren’t stuck waiting on the owner or office manager.

Do you offer onsite support as well as remote help desk?

Yes. Remote is the default for speed. Onsite visits are available throughout Western Washington when hands-on work is needed: hardware, installs, office moves, and issues that can’t be fixed remotely. See service areas.

Is help desk only available with managed IT?

Help desk works best as part of managed IT for most teams, and that’s what we recommend. We also support break-fix and project work if you need as-needed help without a monthly plan.

How do I get started?

Call or text 425-368-9526, email [email protected], or use the contact form for a free assessment.

LET'S TALK

Ready for support your staff will actually use?

Free assessment, ongoing help desk with managed IT, or project/break-fix when that fits better. Clear pricing, no pressure.

Free Assessment 425-368-9526

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