A common situation for growing professional services teams: interrupt-driven IT, messy Microsoft 365, and leadership still acting as the help desk. Here’s how we typically fix that with Network26.
The challenge
The team has outgrown “a friend who knows computers.” Email lives in Microsoft 365, but licenses and sharing are messy. Backups are untested. When something breaks, work stops until a partner or office manager finds time to troubleshoot.
They don’t want a bloated enterprise MSP contract. They need right-sized support: proactive enough to prevent fires, approachable enough that staff actually open tickets.
What we do
- Assessment: Review Microsoft 365 tenant, devices, backups, and day-to-day pain points. Prioritize what is urgent vs. nice-to-have.
- Microsoft 365 cleanup: Straighten licenses, permissions, and email security basics so collaboration is intentional, not accidental.
- Backups & security hygiene: Automated backups with restore in mind; endpoint protection and practical access controls.
- Help desk: Staff get a clear place for password resets, app issues, and onboarding, same-day remote when possible.
- Managed relationship: Ongoing monitoring and maintenance under a predictable monthly plan, with project work when the office needs hands-on changes.
Typical outcomes
Leadership stops fielding most tech questions mid-client work.
Monthly managed support instead of surprise break-fix bills every rough month.
One partner for M365, backups, and help desk, documented and reachable.
Services involved
Managed IT · Microsoft 365 · Cybersecurity & backups · Help desk
This page is an example scenario based on how we commonly help professional services teams, not a named client story.
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