Many trades and service businesses start with break-fix: a contractor or friend who shows up when something fails. That works until tickets stack up, laptops for the field are a mess, and every rough month is a surprise bill. Here’s how Network26 typically moves that kind of shop onto right-sized managed care.
The challenge
The office manager is still the unofficial help desk. Crews need email, file access, and working laptops between job sites. There’s no consistent patching or backup testing. Break-fix invoices feel random, and nobody owns “is our stuff secure?” between emergencies.
They don’t want a bloated enterprise MSP. They want fewer fires, a known monthly number, and someone who can do onsite when the office network or a batch of PCs needs hands-on work.
What we do
- Honest assessment: Map what’s breaking, what’s risky, and what can wait, so the plan matches reality, not a sales deck.
- Stabilize first: Fix the loudest issues (access, email, flaky Wi-Fi, aging machines) so the team can work.
- Basics that prevent tickets: Monitoring options, patching, and backups with restore in mind.
- Help desk for staff: Same-day remote for lockouts and app issues; onsite when the shop floor needs it.
- Managed relationship: Predictable monthly support, with project work for expansions, new hires, and office moves.
The outcome
Problems get caught earlier instead of only after work stops.
A known monthly plan instead of surprise break-fix stacks.
Staff have a number to call; leadership focuses on the jobs.
Services involved
Managed IT · Help desk & onsite · Cybersecurity & backups · Network & server
Ready to leave pure break-fix behind?
Free assessment. We’ll say if managed fits, or if project work is enough for now.
Request a free assessment