Growing professional services teams hit a hard wall: interrupt-driven IT, messy Microsoft 365, and leadership still acting as the help desk. Network26 puts that stack on solid ground without an enterprise MSP contract.
Consulting, accounting, design, and similar firms across the Greater Puget Sound often add people and clients faster than their support model. Email, files, and collaboration already live in Microsoft 365; hybrid and remote work are normal. New hires need accounts quickly, departing staff leave licenses and shared access behind, and a friend or former vendor who “knows the systems” is no longer enough when a partner is stuck mid-proposal or a client security questionnaire has no owner.
We start with a plain-English assessment of the tenant, devices, backups, and day-to-day friction—then clean licenses, permissions, and email security basics, put automated backups in place with restore in mind, and give staff a real help desk for password resets, apps, and onboarding. Leadership gets off the ticket queue; the firm gets predictable monthly cost and one accountable partner for Microsoft 365, security hygiene, and ongoing support.
Microsoft 365 cleanup is usually the lead. Also typical for professional firms we support: email security and MFA, tested backups, onboarding/offboarding, and same-day help desk so partners are not the IT desk mid-proposal.
A growing team living in Microsoft 365
A professional services firm that has added people and clients. Email, files, and collaboration live in Microsoft 365. Hybrid and remote work are normal. New hires need accounts fast; departing people leave behind licenses and shared-drive access nobody cleaned up.
Technology “works” until a partner is stuck mid-proposal, backups haven’t been tested, or a security question from a client has no clear owner. Then work waits on whoever fixed it last time.
Outgrown “a friend who knows computers”
Email lives in Microsoft 365, but licenses and sharing are messy. Backups exist but haven’t been tested. When something breaks, work stops until a partner or office manager finds time to troubleshoot.
They don’t want a bloated enterprise MSP contract. They need right-sized support: proactive enough to prevent fires, approachable enough that staff actually open tickets instead of interrupting leadership.
Clean the foundation, then stay accountable
We don’t start with a product parade. We start with how the firm works day to day, then sequence Microsoft 365, backups, and support so billable work keeps moving.
Assessment
Review the Microsoft 365 tenant, devices, backups, and day-to-day pain points. Separate urgent from nice-to-have. You’ll get plain-English findings—not a 40-page binder.
Microsoft 365 cleanup
Straighten licenses, permissions, and email security basics so collaboration is intentional, not accidental—and stale accounts don’t linger.
Backups & security hygiene
Automated backups with restore in mind, plus endpoint protection and practical access controls that match a professional firm’s risk.
Help desk
A clear place for password resets, app issues, and onboarding—with same-day remote when possible so staff stop interrupting partners.
Managed relationship
Ongoing monitoring and maintenance under a predictable monthly plan, with project work when the office needs hands-on changes or growth.
What a typical engagement looks like
Assessment, tenant and device review, and a prioritized plan with clear pricing options.
M365 cleanup, backup setup, security hygiene, and help desk go-live for the team.
Managed plan: monitoring, maintenance, and steady hygiene as the firm grows.
Technology that stays boring (on purpose)
Leadership stops fielding most tech questions mid-client work.
Monthly managed support instead of surprise break-fix bills every rough month.
One partner for M365, backups, and help desk—documented and reachable.
- ✓ New hires and offboarding follow a process—not a scramble in the tenant.
- ✓ Staff open tickets instead of interrupting partners mid-proposal.
- ✓ Leadership can answer client security questions with specifics—not shrugs.
Professional services firms don’t need another dashboard. They need Microsoft 365 that isn’t a mystery, backups that restore, and a clear number to call so client work doesn’t wait on “whoever fixed it last time.”
Common questions from professional firms
We’re already on Microsoft 365—do we still need help?
Often yes. Licenses, sharing, MFA, backups, and day-to-day support are where growing teams get messy—not whether Outlook opens. We clean the foundation and keep it owned.
Do we need a full managed plan?
Not always. Some firms start with a focused M365 and backup project. Others prefer managed IT so hygiene and help desk stay continuous. We’ll recommend what fits—not what pads a contract.
Will this disrupt client-facing work?
We sequence changes with support in place. Same-day help desk exists so a locked user isn’t stranded mid-deadline, and hands-on work is planned around your calendar—not dropped unannounced.
